You should select a FAQ Chatbot based on your requirements and taking into account how the chatbot will be beneficial if it is deployed. Enterprises should use chatbots that use AI, Machine Learning, and Natural Language Processing (NLP).
AI chatbots have several benefits: they become smarter over time and learn by interacting with their users. AI chatbots are more adaptable, allowing for integration with core systems and other apps. They allow for more customisation and interactivity.
Furthermore, the appearance and feel may be customized to match the identity for a consistent, stunning user experience. AI chatbots are the only enterprise-grade solutions available, and they have far more capabilities than rule-based chatbots.